Tier 1 Support Representatives work with customers and staff across all i3 Broadband service areas. The Tier 1 Support Representatives provide technical support to residential customers, business customers, and staff, to answer questions, troubleshoot issues, and keep our customers running with i3 Broadband products and services.
This opportunity includes:
- 100% paid on the job training
- Competitive hourly wage
- Medical, Dental, and Vision Insurance
- 7 paid holidays
- Company matching 401(k)
- Free services for employees who reside in our service area
- Growth opportunities within the company as we continue to expand our footprint
- Paid time off
- Company paid life insurance
Qualifications:
- Must be available to work nights, weekends, and holidays (with holiday pay) to fulfill the teams schedule
- High School diploma or equivalent required
- Previous customer service or IT-related experience such as IT helpdesk is preferred
- Must be detailed oriented with good organizations skills
- Ability to communicate orally and in writting
- Ability to handle and prioritize multiple tasks each day
- Strong documentation skills
- Must be computer proficient with a basic and diverse understanding of consumer electrons