The Billing Specialist will work with customers and staff across all i3 Broadband service areas. They will provide billing support to residential customers, business customers, and staff, to answer billing-related questions through various forms of contact. The right candidate will be detail-oriented, analytical, and have excellent customer service skills. This position is located in our East Peoria HQ office.
This opportunity includes:
- 100% paid on the job training
- Competitive hourly wage
- Medical, Dental, and Vision Insurance
- 7 paid holidays
- Company matching 401(k)
- Free services for employees who reside in our service area
- Growth opportunities within the company as we continue to expand our footprint
- Paid Time Off
- Company paid life insurance
Qualifications:
- Some data entry and customer service experience preferred
- High School diploma or equivalent required
- Must be available to work nights, weekends, and holidays (with holiday pay) to fulfill the team schedule
- Adhere to laws and best practices when dealing with customers and data
- Comfortable dealing with numbers and the processing of financial information
- Ablitiy to work independently or with a team to maintain confidentiality
- Must be detail oriented with good organizational skills
- Ability to handle and prioritize multiple tasks each day