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  • Internet FAQ More Information
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    • What Internet speeds are available?
    • How does fiber optics compare to other Internet services?
    • Modems? Routers? Extenders? Equipment? WHAT DO I NEED?
    • Can I get an email account?
    • Is there a limit on how much I can download or upload per month, or any data caps of any kind?
    • What are your email server settings?
  • i3 Smart WiFi FAQ More Information
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    • What is i3 Smart Wifi?
    • Does i3 Smart WiFi pods replace my router?
    • What makes this different from my traditional WiFi router or extenders?
    • How many Pods do I need?
    • Parental Controls?
  • Internet and i3 Smart WiFi Support More Information
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    • I don't have internet access?
    • Why is my internet speed slow?
    • What is my IP address?
    • I don't see my wireless network.
    • I don't know my wireless password.
  • i3 Television FAQ More Information
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    • Which devices can I use to watch i3 Television?
    • How do I download the i3 Television app?
    • What channels are available?
    • Do I need to rent a set top box to watch i3 Television?
    • How many devices can watch i3 Television at the same time?
    • What is Catchup TV?
    • Can I watch my DVR on any TV in my house?
    • How much does it cost for DVR and HD channels?
    • How much recording time do I get?
    • Can I watch the Cubs/Cardinals?
    • Can I watch i3 Television outside of my home?
  • Television Support More Information
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    • I turned on my TV and I don’t have a picture/my TV says no signal/there is snow on my screen.
    • I can’t control the cable box.
    • Where are my DVR Recordings?
    • The picture on my screen is frozen.
    • How do I use my remote?
    • I have the legacy television service, can you help with my remote?
  • Telephone FAQ More Information
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    • Do I have to get a new phone number?
    • Are there additional fees for calls?
    • What features are included with my phone service?
    • Will my phones still work if the power goes out?
    • How much does long distance and international calling cost?
  • Telephone Support More Information
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    • Why can't I make or receive phone calls?
    • There is static or a humming noise when I make phone calls.
    • Is voicemail available through i3 Broadband?
    • How do I access my voicemail through i3 Broadband?
  • Installation FAQ More Information
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    • How does the fiber come into my home?
    • How is the fiber optic drop cable buried?
    • Will the cable burial damage my lawn?
    • Will the fiber optic cable burial damage other underground facilities already buried in my yard?
    • How long will the cable be above ground before it is buried?
    • Can I reroute the cable?
    • I need the cable to be buried following a specific path to avoid future conflicts. What do I do?
    • What if I need to have the drop cable relocated in the future?
  • Billing Support and FAQ More Information
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    • How do I set up Auto Pay?
    • I pay in advance for the month, what exactly does that mean?
    • How long is my introductory rate good for or is there term pricing?
    • How do I pay my bill?
    • Can I get a paper bill mailed to me?
    • Where can I see my bill?
  • Email FAQ More Information
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    • What are your email server settings?
    • How do I retrieve my email address/password?
  • My i3 Account FAQ More Information
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    • How do I setup my i3 Broadband Account?
    • I've lost my i3 Broadband account username or password.
  • Other Common Questions More Information
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    • Is i3 Broadband available to my home?
    • How much does the service cost?
    • Is the price promotional?
    • How do I sign up?
    • What is so special about fiber optic networks, and why is it important?
    • How do I schedule the service to be installed to my home?
    • How do fiber optic services work, and how is it installed?

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ATTENTION!

PROVIDING AWESOME SERVICES TO TENS OF THOUSANDS OF CUSTOMERS SIMULTANEOUSLY REQUIRES HEALTHY EMPLOYEES.

WE ASK YOU PLEASE CONSIDER NOT VISITING OUR OFFICES UNLESS NECESSARY, AND TO PLEASE CALL OR EMAIL US INSTEAD.

THANK YOU

On Monday, June 8th, we will be upgrading our email platform for all fullchannel.net email accounts. You will find a more modern, faster, and more customizable web interface as well as better spam filtering. Here is what you need to know:

-All user passwords will be reset after the transition. Your temporary password will be the first letter of your email address followed by your 6-digit account number (For example: if your account number is #055555 with an email address of email@fullchannel.net, your new password would be e055555). You can change this password when you first log into the new webmail system (https://mail.fullchannel.net).

-The mail server addresses configured on your devices will not change and neither will the webmail address. However, you may receive a password error on your devices immediately after the change since your password will be reset. The simplest solution to this is to log into the webmail interface after the upgrade (https://mail.fullchannel.net), and change your password back to the same password you had used in the past. Your devices should then all be able to connect without having to update your password on each device.

-The mailbox storage quota is the same as it has always been: 10GB. There are some cases where the old mail system did not properly enforce this quota and some users have mailboxes with more than 10GB of archived mail. We have temporarily expanded the quota to accommodate these accounts. We will send a follow-up to the accounts using more than 10GB of mail storage requesting that you clean out some old mail to bring your account back under the 10GB limit.

-We encourage all users to take this opportunity to clean out some old mail from your account. This will make your webmail experience faster and ensure that you do not reach your quota. Many users may find that they have large amounts of mail in the Trash folder or other folders that are sometimes created external mail applications. Many users will also have an [Old Inbox] folder from a previous system conversion which may contain a large amount of mail that is no longer needed.