FAQs
Questions for future customers looking for better service!
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Internet FAQ
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- What Internet speeds are available?
- How does fiber optics compare to other Internet services?
- Modems? Routers? Extenders? Equipment? WHAT DO I NEED?
- Can I get an email account?
- Is there a limit on how much I can download or upload per month, or any data caps of any kind?
- What are your email server settings?
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i3 Smart WiFi FAQ
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- What is i3 Smart Wifi?
- Does i3 Smart WiFi pods replace my router?
- What makes this different from my traditional WiFi router or extenders?
- How many Pods do I need?
- Parental Controls?
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Internet and i3 Smart WiFi Support
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- I don't have internet access?
- Why is my internet speed slow?
- What is my IP address?
- I don't see my wireless network.
- I don't know my wireless password.
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i3 Television FAQ
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- Which devices can I use to watch i3 Television?
- How do I download the i3 Television app?
- What channels are available?
- Do I need to rent a set top box to watch i3 Television?
- How many devices can watch i3 Television at the same time?
- What is Catchup TV?
- Can I watch my DVR on any TV in my house?
- How much does it cost for DVR and HD channels?
- How much recording time do I get?
- Can I watch the Cubs/Cardinals?
- Can I watch i3 Television outside of my home?
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Television Support
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- I turned on my TV and I don’t have a picture/my TV says no signal/there is snow on my screen.
- I can’t control the cable box.
- How do I use my remote?
- I have the legacy television service, can you help with my remote?
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Telephone FAQ
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- Do I have to get a new phone number?
- Are there additional fees for calls?
- What features are included with my phone service?
- Will my phones still work if the power goes out?
- How much does long distance and international calling cost?
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Telephone Support
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- Why can't I make or receive phone calls?
- There is static or a humming noise when I make phone calls.
- Is voicemail available through i3 Broadband?
- How do I access my voicemail through i3 Broadband?
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Installation FAQ
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- How does the fiber come into my home?
- How is the fiber optic drop cable buried?
- Will the cable burial damage my lawn?
- Will the fiber optic cable burial damage other underground facilities already buried in my yard?
- How long will the cable be above ground before it is buried?
- Can I reroute the cable?
- I need the cable to be buried following a specific path to avoid future conflicts. What do I do?
- What if I need to have the drop cable relocated in the future?
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Billing Support and FAQ
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- How do I set up Auto Pay?
- I pay in advance for the month, what exactly does that mean?
- How long is my introductory rate good for or is there term pricing?
- How do I pay my bill?
- Can I get a paper bill mailed to me?
- Where can I see my bill?
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Email FAQ
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- What are your email server settings?
- How do I retrieve my email address/password?
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My i3 Account FAQ
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- How do I setup my i3 Broadband Account?
- I've lost my i3 Broadband account username or password.
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Other Common Questions
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- Is i3 Broadband available to my home?
- How much does the service cost?
- Is the price promotional?
- How do I sign up?
- What is so special about fiber optic networks, and why is it important?
- How do I schedule the service to be installed to my home?
- How do fiber optic services work, and how is it installed?
If you did not find the answer to your question, please call us at (309) 670-1291 or email info@i3broadband.com.
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