FAQs

Questions for future customers looking for better service!


  • Internet FAQ More Information
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    • What Internet speeds are available?
    • How does fiber optics compare to other Internet services?
    • Modems? Routers? Extenders? Equipment? WHAT DO I NEED?
    • Can I get an email account?
    • Is there a limit on how much I can download or upload per month, or any data caps of any kind?
    • What are your email server settings?
    • i3 Smart WiFi FAQ More Information
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      • What is i3 Smart Wifi?
      • Does i3 Smart WiFi pods replace my router?
      • What makes this different from my traditional WiFi router or extenders?
      • How many Pods do I need?
      • Parental Controls?
      • Internet and i3 Smart WiFi Support More Information
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        • I don't have internet access?
        • Why is my internet speed slow?
        • What is my IP address?
        • I don't see my wireless network.
        • I don't know my wireless password.
        • i3 Television FAQ More Information
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          • Which devices can I use to watch i3 Television?
          • How do I download the i3 Television app?
          • What channels are available?
          • Do I need to rent a set top box to watch i3 Television?
          • How many devices can watch i3 Television at the same time?
          • What is Catchup TV?
          • Can I watch my DVR on any TV in my house?
          • How much does it cost for DVR and HD channels?
          • How much recording time do I get?
          • Can I watch the Cubs/Cardinals?
          • Can I watch i3 Television outside of my home?
          • Television Support More Information
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            • I turned on my TV and I don’t have a picture/my TV says no signal/there is snow on my screen.
            • I can’t control the cable box.
            • Where are my DVR Recordings?
            • The picture on my screen is frozen.
            • How do I use my remote?
            • I have the legacy television service, can you help with my remote?
            • Telephone FAQ More Information
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              • Do I have to get a new phone number?
              • Are there additional fees for calls?
              • What features are included with my phone service?
              • Will my phones still work if the power goes out?
              • How much does long distance and international calling cost?
              • Telephone Support More Information
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                • Why can't I make or receive phone calls?
                • There is static or a humming noise when I make phone calls.
                • Is voicemail available through i3 Broadband?
                • How do I access my voicemail through i3 Broadband?
                • Installation FAQ More Information
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                  • How does the fiber come into my home?
                  • How is the fiber optic drop cable buried?
                  • Will the cable burial damage my lawn?
                  • Will the fiber optic cable burial damage other underground facilities already buried in my yard?
                  • How long will the cable be above ground before it is buried?
                  • Can I reroute the cable?
                  • I need the cable to be buried following a specific path to avoid future conflicts. What do I do?
                  • What if I need to have the drop cable relocated in the future?
                  • Billing Support and FAQ More Information
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                    • How do I set up Auto Pay?
                    • I pay in advance for the month, what exactly does that mean?
                    • How long is my introductory rate good for or is there term pricing?
                    • How do I pay my bill?
                    • Can I get a paper bill mailed to me?
                    • Where can I see my bill?
                    • Email FAQ More Information
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                      • What are your email server settings?
                      • How do I retrieve my email address/password?
                      • My i3 Account FAQ More Information
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                        • How do I setup my i3 Broadband Account?
                        • I've lost my i3 Broadband account username or password.
                        • Other Common Questions More Information
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                          • Is i3 Broadband available to my home?
                          • How much does the service cost?
                          • Is the price promotional?
                          • How do I sign up?
                          • What is so special about fiber optic networks, and why is it important?
                          • How do I schedule the service to be installed to my home?
                          • How do fiber optic services work, and how is it installed?

If you did not find the answer to your question, please call us at (309) 670-1291 or email info@i3broadband.com.