FAQs

Questions for future customers looking for better service!


  • General Questions More Information
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    • Is i3 Broadband available to my home?
    • How much does the service cost?
    • Is the price promotional?
    • How do I sign up?
    • What is so special about fiber optics?
    • How do I schedule the service to be installed to my home?
    • How do fiber optic services work, and how is it installed?
    • Internet More Information
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      • What Internet speeds are available?
      • How does fiber optics compare to other Internet services?
      • Modems? Routers? Extenders? Equipment? WHAT DO I NEED?
      • Can I get an email account?
      • Is there a limit on how much I can download or upload per month, or any data caps of any kind?
      • What are your email server settings?
      • i3 Smart WiFi - Powered by Plume® More Information
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        • What is i3 Smart Wifi?
        • Does i3 Smart WiFi pods replace my router?
        • What makes this different from my traditional WiFi router or extenders?
        • How many Pods do I need?
        • Parental Controls?
        • Television More Information
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          • What channels are available?
          • What are DVR's and Set Top Boxes? Do I need one at each TV?
          • What is HD? Does it cost extra?
          • What is Whole-Home DVR? Is it included?
          • Voice More Information
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            • Do I have to get a new phone number?
            • Are there additional fees for calls?
            • What features are included with my phone service?
            • Will my phones still work if the power goes out?
            • Construction More Information
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              • How does the fiber come into my home?
              • How is the fiber optic drop cable buried?
              • Will the cable burial damage my lawn?
              • Will the fiber optic cable burial damage other underground facilities already buried in my yard?
              • How long will the cable be above ground before it is buried?
              • Can I reroute the cable?
              • I need the cable to be buried following a specific path to avoid future conflicts. What do I do?
              • What if I need to have the drop cable relocated in the future?

If you did not find the answer to your question, please call us at (309) 670-1291 or email info@i3broadband.com.