PROVIDING AWESOME SERVICES TO TENS OF THOUSANDS OF CUSTOMERS SIMULTANEOUSLY REQUIRES HEALTHY EMPLOYEES.
WE ASK YOU PLEASE CONSIDER NOT VISITING OUR OFFICES UNLESS NECESSARY, AND TO PLEASE CALL OR EMAIL US INSTEAD.
On Monday, June 8th, we will be upgrading our email platform for all fullchannel.net email accounts. You will find a more modern, faster, and more customizable web interface as well as better spam filtering. Here is what you need to know:
-All user passwords will be reset after the transition. Your temporary password will be the first letter of your email address followed by your 6-digit account number (For example: if your account number is #055555 with an email address of email@example.com, your new password would be e055555). You can change this password when you first log into the new webmail system (https://mail.fullchannel.net).
-The mail server addresses configured on your devices will not change and neither will the webmail address. However, you may receive a password error on your devices immediately after the change since your password will be reset. The simplest solution to this is to log into the webmail interface after the upgrade (https://mail.fullchannel.net), and change your password back to the same password you had used in the past. Your devices should then all be able to connect without having to update your password on each device.
-The mailbox storage quota is the same as it has always been: 10GB. There are some cases where the old mail system did not properly enforce this quota and some users have mailboxes with more than 10GB of archived mail. We have temporarily expanded the quota to accommodate these accounts. We will send a follow-up to the accounts using more than 10GB of mail storage requesting that you clean out some old mail to bring your account back under the 10GB limit.
-We encourage all users to take this opportunity to clean out some old mail from your account. This will make your webmail experience faster and ensure that you do not reach your quota. Many users may find that they have large amounts of mail in the Trash folder or other folders that are sometimes created external mail applications. Many users will also have an [Old Inbox] folder from a previous system conversion which may contain a large amount of mail that is no longer needed.